Stephanie Norling

norlingphotofeatureStephanie has been the Managing Director of Communities of Excellence 2026 since 2015, initially starting out as a volunteer in 2013 at the first Convening Conference in St Joseph, Missouri.  After graduating with a BA in Anthropology from Tufts University in 1999, Stephanie joined the Institute for Healthcare Improvement (IHI) in Boston.  At IHI, she was first introduced to the Baldrige Criteria as a project coordinator supporting their many quality improvement initiatives.  There, she saw the powerful effect this framework had on transforming health systems, and early on recognized its potential for our communities.  In 2001, she moved to San Diego where she spent the next 12 years at the San Diego Zoo and Safari Park, first in the Operations Department and later taking a lead role in the Elephant Department at the San Diego Zoo’s Safari Park.  In 2012 Stephanie graduated from the University of San Diego with a Master’s in Business Administration and a Certificate in Nonprofit Management.  

Stephanie has lived in San Diego for 15 years and is an active member of her community, with volunteering history at Father Joe’s Villages, the House of Denmark, the San Diego Zoo, and many others.  In addition, Stephanie just completed her the second year on the National Board of Baldrige Examiners. Stephanie enjoys travel as often as possible and has now visited five continents (She’s still working on Australia and Antarctica).  She is grateful for the influence and inspiration that her many travels have provided her.