Why Baldrige?

Link to “Why Take the Baldrige Journey” Fact Sheet


The challenges communities face today and in the future require a higher level of performance—a commitment to community performance excellence that grows out of the recognition that the social determinants of economic vitality, educational achievement, and health status are inextricably interwoven. A commitment among leaders across sectors and generations to take a systematic approach to community performance.


Such an approach exists for individual organizations — the Baldrige Principles of Performance Excellence — that the founders of Communities of Excellence 2026 have successfully used to improve performance of organizations they have led. The Baldrige framework has boosted the performance of hundreds of U.S. health-care and education organizations, governmental units, and companies including Federal Express, IBM, Nestlé Purina Pet Care, Texas Instruments, Ritz-Carlton Hotels, and divisions of Boeing, Cargill, Merrill Lynch, and Xerox. This proven, comprehensive, and systematic approach can support a community’s drive to improve performance and quality of life for citizens.


Some examples of the incredible improvements made by Baldrige Quality Award Recipients are:

Montgomery County Public Schools (MCPS), Maryland  – 2010 Malcolm Baldrige National Quality Award Recipient

17th largest school system in the nation

151,289 students

Students from 157 different countries speaking 138 different languages

202 Schools

In 2010 MCPS had the highest graduation rates of any large public school system in the nation.

7 MCPS high schools ranked among the top 100 in the nation by Newsweek magazine in 2010.

All 25 MCPS high schools ranked in the nation’s top 3% of the nation’s high schools.

Nearly 50 percent of the graduates in the MCPS Classes of 2001–2004 earned a bachelor’s degree within six years, compared with 27.5% nationwide.

At Sherwood Elementary, 95 % of 4th graders scored proficient or advanced in reading on state exams in 2010, compared to 87.4% of 4th graders in Maryland.

A historic high of 33,642 Advanced Placement (AP) exams were taken by MCPS students in 2013.  Students earned a college-ready score (3 or higher) on 73% of those exams.


City of Coral Springs, Florida – 2008 Malcolm Baldrige National Quality Award Recipient

95-97% of residents satisfied with city services

Crime per 100,000 residences cut in half over last 10 years, now lowest in state and fourth lowest in US

90% of employees satisfied with their job and willing to recommend; turnover has decreased from 7.5% to 4.5% over the last decade


Pro-Tec Coating Company, Leipsic, Ohio – 2007 Malcolm Baldrige National Quality Award Recipient

Turnover rate of less than 2% and has never had a layoff.

Profitable for 12 years straight.

All Associates are salaried and participate in a profit-sharing plan that has provided an average payout of approximately 15% of annual base pay.


Southcentral Foundation (SCF), Anchorage, Alaska – 2011 Malcolm Baldrige National Quality Award Recipient

Reduced Emergency Room use by 50%, hospital admissions by 53%, specialty care visits by 65%, and visits to primary care doctors by 36 %.

The percentage of children receiving high-quality care for asthma increased from 35% to 85%

The percentage of infants receiving needed immunizations by age 2 has risen above 90%.

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